RemoteFull-timeAccra

Customer Support

Be the friendly, professional voice of BagyesRUSH for our customers, riders and vendors — working from home in Accra.

About the role

BagyesRUSH Delivery is looking for an energetic, professional and customer-focused individual to join our growing team as Customer Support.

Key responsibilities

Managing and monitoring customer orders
Responding to customer inquiries and complaints
Handling in-app chats and customer communications
Monitoring and responding to reviews and feedback
Managing and following up on support tickets
Coordinating with dispatch riders to ensure smooth deliveries
Assisting customers with delivery-related issues
Monitoring rider activities and escalating issues when necessary
Viewing vendor information and assisting with vendor-related customer issues
Monitoring available menus and food items
Escalating technical, payment, delivery or operational issues to the appropriate team
Maintaining professional and friendly communication with customers, vendors and riders
Supporting the day-to-day operations of the BagyesRUSH platform

Requirements

Diploma or Bachelor's degree from a recognized institution
Excellent spoken and written English
Strong communication and customer-service skills
Comfortable using computers, smartphones and online platforms
Good typing and multitasking skills
Ability to work independently from home
Good problem-solving and decision-making skills
Patient, professional and friendly when dealing with customers
Must be reliable, organized and able to work the full scheduled hours

Nice to have

Previous experience in customer service, dispatch, food delivery, e-commerce or a technology platform

The ideal candidate

We are looking for someone who is:

Energetic
Professional
Friendly
Responsible
Tech-Savvy
Customer-Focused
Well-Spoken
Organized

You will be one of the key people representing the BagyesRUSH brand to our customers, riders and vendors, so excellent communication and professionalism are essential.

What BagyesRUSH provides

Laptop
Work data/internet support
Training on the BagyesRUSH platform
Opportunity for salary progression after probation
Opportunity to grow with a developing Ghanaian delivery technology company

How to apply

Interested? Send the following documents to our careers team by email.

1Job cover letter
2Resume/CV
3Scanned copy of Ghana ID card

Email to: careers@bagyesrushdelivery.com
Subject line: Customer Support — BagyesRUSH Careers

Apply via email

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