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Delete your BagyesRUSH account

Use this page to request deletion of your BagyesRUSH account and the personal data linked to it. You don't need to be signed in or have the app installed. To delete only some of your data and keep your account, contact us instead.

  1. 1

    Enter your phone number

    Use the number linked to your account.

  2. 2

    Verify it's you

    Enter the code we text you, then review the account.

  3. 3

    Confirm deletion

    Confirm and your account is deleted. Some records are kept where the law requires it.

Enter your phone number

Enter the phone number linked to your account. We'll text you a code to confirm the account is yours before anything is deleted.

Include the country code if it's not a Ghana number, e.g. +233.

Your number is only used to verify your account.

Data we delete

  • Your profile: name, phone number, email address, and profile photo
  • Saved addresses and delivery instructions
  • Login credentials and device identifiers
  • In-app messages with vendors and riders
  • Location history and app usage data linked to your account
  • Vendors: menus, product listings, and business profile content
  • Riders: vehicle, licence, and identity-verification documents (where we are not required to keep them)

Data we may keep

  • Order, payment, refund, and payout records needed for financial reconciliation, tax, and audits
  • Records needed to resolve open disputes, claims, or investigations
  • Fraud-prevention and safety records, such as blocked-account flags
  • Anything we are legally required to keep by Ghanaian law

Retained records are kept only as long as needed — up to 7 years where tax or financial-record laws require it — then deleted or anonymized.

Prefer to ask us directly?

Contact us from the details linked to your account, for example to delete only some of your data.

Read how we handle your information in our Privacy Policy.